Refund Policy
How free roasts, subscriptions, Extra Roast packs, cancellation, withdrawal rights and refund requests work at Roastagram.
Last updated: August 2026
1. Try before you pay
Your first roast is free and needs no payment details, so you can judge the quality of the product before you buy anything.
2. What you are buying
A Roast Pass subscription grants a monthly allowance of roasts for as long as it stays active. An Extra Roast pack is a one-time purchase of additional roasts added to your balance. Both are digital services delivered instantly.
3. Cancelling a subscription
You can cancel at any time from the billing page. Cancellation stops all future charges and your access continues until the end of the period you already paid for. We do not pro-rate or refund the remainder of a started period.
4. Renewals
Subscriptions renew automatically at the listed price until you cancel. Cancelling before the renewal date prevents the next charge. If a renewal charge appears after you cancelled, contact us and we will refund it.
5. Extra Roast packs
Extra Roast packs are credited to your account immediately after payment. Unused Extra Roasts do not expire while your account exists, are not transferable and are not exchangeable for cash.
6. EU, EEA and UK right of withdrawal
Consumers in the EU, EEA and UK normally have 14 days to withdraw from a distance contract for digital services. By starting a roast or purchasing an Extra Roast pack you ask us to begin performance immediately and acknowledge that you lose the right of withdrawal once the service has been fully performed. If you bought a subscription or pack and have not used any roast from it, you can still withdraw within 14 days and receive a full refund.
7. Requesting a refund
Send your request through the contact page from the email address on the account, including the approximate charge date and the reason. We reply within 5 business days and, when a refund is granted, return it to the original payment method — typically within 5 to 10 business days depending on your bank.
8. When we usually refund
We refund duplicate charges, charges after a valid cancellation, and cases where a technical failure on our side prevented roasts from being delivered. We generally do not refund roasts that were delivered as described but did not match your taste in humour, or accounts closed for breaking the Terms of Use.
9. Chargebacks
Please contact us before opening a chargeback — it is faster and we can usually resolve the issue directly. While a chargeback is open we may suspend access to paid features until the payment provider closes the case.
10. Your statutory rights
Nothing in this policy limits the mandatory consumer rights you have under the law of your country of residence, including rights relating to services that are not as described. Where local law grants you stronger rights than this policy, that law applies.
Roastagram is operated by Langugo LLC, 30 North Gould Street, Suite 29711, Sheridan, WY 82801, United States. Contact: hello@roastagram.app